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Improving Patient Satisfaction with the Medicare Health Outcomes Survey (HOS)


What is the Medicare Health Outcomes Survey (HOS)?

The Medicare Health Outcomes Survey (HOS) is a patient survey that affects CMS Star ratings. It’s the first patient-reported outcome survey used in Medicare-managed care to measure how a member’s perception of their health – both physical and mental – has changed over time. HOS  is administered August through November each year. Survey data is collected annually for a new sample of Medicare Advantage members, or cohorts, with a two-year follow-up survey for each baseline cohort. Either the Medicare patient or his/her designated representative may respond to the survey.

Tips for Physicians

  • Conduct an annual wellness visit: review and address health assessment results 
  • Use validated tools to screen patients for falls risk and develop a falls risk reduction plan for patients who screen positive
  • Document the screening (and falls risk reduction plan if performed) and include  the appropriate CPT II code on your claim
  • Ask the patient if they have experienced urinary incontinence, as patients may be hesitant to initiate discussion on this topic themselves
  • Conduct medication reconciliation with patients for appropriate usage
  • Download a flyer, which includes the above information that you can hand out to your staff. Additional information on the HOS survey is available on www.hosonline.org