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Your Patients: Which System?

Over the next year, you will be seeing various cards as your patients begin to move from our legacy system onto Highmark's system. These ID cards, or HEALTHeNET, will give you the answer to which of our two systems you need to work with when coordinating coverage for your patients. 

There are two ways to find out:

computer icon

Check HEALTHeNET

member id icon

Check Patient's ID Card

Checking with HEALTHeNET

To confirm which system the patient is on, you can run an Eligibility Transaction on HEALTHeNET. Once you submit the patient's information, the Eligibility Response page will tell you whether they are on our legacy system (Highmark Blue Shield of Northeastern New York) or on Highmark's system (Highmark Blue Shield of Northeastern New York). 

Checking ID Cards

Checking ID Cards for Patients on the Legacy System

Beginning in the fall of 2021, ID cards with our new logo will be issued to new patients that reside on our legacy system. If a patient is on our legacy system, their ID card will either have our old logo on it OR it will have the new logo, but the back of the ID card will be shaded blue

Checking Member ID Cards in the Legacy System graphic

Checking ID Cards for Patients on the Highmark System

If a patient is on Highmark’s system and there is a new logo, both the front and back of the ID card will be white.

Checking Member ID Cards in Highmark System graphic

Which System Summary

Which System Summary flow chart