Using Welvie to Enhance Patient Satisfaction
When patients face a decision about whether to have surgery, knowing what to expect is important. Empowering patients through information and engagement can improve the quality of their visits to your office and help manage expectations. Ultimately, this can lead to better outcomes and patient satisfaction.
We offer resources to ensure that your BlueShield patients are better informed, so they can ask the right questions and make the most of their time with you. One of those resources is Welvie®, an online, no-cost program that can help patients make educated decisions about surgery. The Welvie tool was developed by surgeons and addresses a wide variety of procedures.
Patients using the Welvie tool will be:
- Better prepared before surgery and during recovery, so they are more likely to have positive outcomes
- More knowledgeable, and able to communicate better with you about their procedure
- Informed and engaged, giving you confidence that they have a better understanding about their care plan – and the role they play in it
Welvie is a third party independent organization that uses videos, Q&As and more. They offer a six-step program that takes patients through the surgical process and helps them better understand their treatment options. Welvie is available to most BlueShield patients considering surgery.
Go to welvie.com to learn more about the program. If you have any questions, please contact your BlueShield account representative.
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