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Office Accessibility for People with Mobility Impairment

June 21, 2019

In accordance with the Americans with Disabilities Act (ADA), we want to ensure that health care services rendered by our participating providers are accessible for and usable by individuals with disabilities.

During provider enrollment with BlueShield, we ask if the provider’s office (location) is wheelchair or handicapped accessible. Physical accessibility includes entry to a provider’s office and access to services within the site, such as exam tables and medical equipment.

If the office is not physically accessible, a documented plan should be in place and submitted to BlueShield for review, to be certain that a reasonable alternative site and/or services are available.

It is our responsibility to provide accurate information for members regarding the practice status of our participating providers, including the physical accessibility of the office. Our Provider Directory includes information for members regarding wheelchair accessibility of offices, with alternate plans for locations that are not accessible.

If you have not notified us of the handicapped accessibility status of your practice location(s), or if there has been a change, please fax your information to the Provider Enrollment Department at 1-844-769-5876.

If your office is not wheelchair accessible, you must promptly submit a documented plan for how you will accommodate persons with disabilities. If you have any questions or concerns, please contact your Provider Network Management and Operations Specialist at (518) 220-5601.

For further information regarding ADA requirements and “Access to Medical Care for Individuals with Mobility Disabilities”, you may visit the ADA website at

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