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Connect Your Patients to Behavioral Health Resources

May 26, 2022

To: Primary Care Providers

May is Mental Health Awareness Month. The COVID-19 pandemic has resulted in rising behavioral health concerns, especially among adolescents. According to new data from the CDC, in 2021 44% of high school students reported feeling persistently sad or hopeless over the past year.

It’s important to screen patients for behavioral health issues and connect them with appropriate care. Early diagnosis and treatment can prevent worsening symptoms and help lead to better health outcomes.

There are several ways for your Highmark Blue Shield of Northeastern New York patients to get behavioral health care and support:

Find a Doctor

Your patients can use our Find a Doctor tool to find local behavioral health providers in their network. Many providers are now offering appointments via telehealth, a convenient option for patients who may be hesitant to schedule an in-person appointment.

Care Management

Your Highmark BSNENY patients can connect with our team of experienced care managers for free. Our care managers can provide education about behavioral health conditions, treatments, and available resources. Care managers can also discuss with your patients treatment programs and other health care services, helping to support their needs while reinforcing your care plans. If you would like to refer your patients to our care management program, call 1-877-878-8785 option 2, or click here for more information.

Doctor on Demand® by Included Health

As a reminder, Doctor on Demand® by Included Health is a covered benefit for your commercial and Medicare Advantage patients (both on Highmark’s system and on the legacy system) who are looking for behavioral health support. This telehealth app allows patients to visit with therapists and psychiatrists through video chat at any time. Doctor on Demand may be a useful tool for your patients who don’t feel comfortable in an office setting or who may have issues with transportation.

Project TEACH Services for Your Pediatric, Adolescent, and Prenatal Patients

Project TEACH is a service that can help you treat the behavioral health concerns of your pediatric and prenatal/perinatal patients. It provides psychiatric consultation, continuing medical education, and outpatient referral services free of charge. Psychiatric consultations are conducted by a child and adolescent or reproductive psychiatrist. After discussing a case, the psychiatrist may provide a face-to-face evaluation of the patient within two weeks and will provide you with a full report. Additionally, Project TEACH’s Liaison Coordinators can arrange outpatient therapy and local support services for these patients. To speak to a child and adolescent or reproductive psychiatrist, call 1-855-277-7272. You can also click here to request a consultation form.

Click the links below for more information.

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