How to Register and Set Up a Visit
Sign up now with these simple steps so you're ready when you need it.
Step-by-step process
Make sure you have your insurance information on hand during registration.
Search "Doctor On Demand" on the app store to download the app
Add your insurance coverage by searching "Highmark Blue Shield of Northeastern New York"
Enter your Member and Group IDs
For your Member ID, please type:
- the three letters
- the nine-digit number
- the two numbers that appear just before your name
Example: YJP99999999901
See a Medical Doctor Now or Book an Appointment
Download the app here today!
If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
The Blue Shield® and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Doctor On Demand by Included Health is a separate company that provides telemedicine services to Highmark Blue Shield of Northeastern New York members.
What is telemedicine?
Is telemedicine right for me?
Looking for something else?
Doctor On Demand support
1-800-997-6196 (TTY 711)
Please note: Children under the age of 18 cannot create an account, a parent or guardian would create the account and select "My Child" or "Someone Else" as the individual receiving the consultation. The parent/guardian and child would attend the consultation together.