What is telemedicine?
Telemedicine is having easy, video access to a board-certified physician that will diagnose, treat, and/or prescribe what you need using a mobile device 365 days a year.
How much does it cost?
The amount varies for each plan. Before you proceed to Doctor On Demand By Included Health, make sure you have your insurance information ready.
What we treat
Common chronic illnesses and issues often seen in urgent care facilities such as:
- Cough
- Flu
- Sports injuries
- Bug bites
- UTIs
- And more
Therapists are also available to provide a safe, confidential space where you can get treatment for any mental health conditions.
What we don't treat
More serious or life-threatening conditions should be treated by a visit to the doctor or hospital in person. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
Telemedicine should not replace your primary care physician.
The Blue Shield® and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Doctor On Demand by Included Health is a separate company that provides telemedicine services to Highmark Blue Shield of Northeastern New York members.
Is telemedicine right for me?
How to register and set up a visit
Looking for something else?
Doctor On Demand support
1-800-997-6196 (TTY 711)
Please note: Children under the age of 18 cannot create an account, a parent or guardian would create the account and select "My Child" or "Someone Else" as the individual receiving the consultation. The parent/guardian and child would attend the consultation together.