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2022 Over-the-Counter Benefit

As a Highmark Blue Shield of Northeastern New York Medicare Advantage member, your OTC benefit provides you an allowance every three months to spend on a wide range of items that will be conveniently mailed to your home. Ordering is quick and easy with four different options — online, mail-in order form, mobile app or by phone.

Who is this benefit available to?

The benefit is available to Medicare Advantage Direct Pay members in the following plans:

  Standard ($25 allowance per quarter)* Premium ($35 allowance per quarter)*
Plan

Freedom (HMO)

Freedom Value (HMO)

Freedom Nation (PPO)

Freedom Plus (HMO)*

Senior Blue 652 (HMO)

Forever Blue 770 (PPO)

Ways to use your benefit

Online

Place your order online quickly and easily with the digital catalog.

Mail

Use the print catalog to complete and mail your order form.

Phone

Call us to place your order using the print catalog as a guide.

Mobile App

Just download the OTC-Anywhere app from the App Store or Google Play

Benefits of an online account

Easy, Fast & Secure - Check out what your OTC benefit website offers to you through many convenient features.

  • Browse all the OTC products that are available to you like denture, and diabetes care products.
  • Based on your plan, you may be eligible for $25 or $35 per quarter. You’re limited to one order every quarter. Unused benefits will be rolled over into the next quarter, but will not be rolled over into the following plan year.
  • Track your current orders waiting to be delivered, and view orders made in the past.

Not all plans offer the OTC benefit. Quarterly allowance may vary by plan. Please refer to your Evidence of Coverage, or call our the OTC Fulfillment Center at 1-855-435-5162 (TTY 711) 
Monday - Friday from 8 a.m. to 11 p.m. ET. 


 

Access your online OTC account

To access your online OTC account, click the button below to login or register. You will need your Highmark Blue Shield of Northeastern New York Member ID card and a valid email address in order to set up your account.

Medicare Questions?

We're here to help.

1-833-735-4512 (TTY 711)
Oct. 1 - March 31, 8 a.m. - 8 p.m., 7 days a week
April 1 - Sept. 30, 8 a.m. - 8 p.m., Monday - Friday

*Your allowance amounts will reset every January, April, July, and October. You’re limited to one order every quarter. Unused benefits will be rolled over into the next quarter, but will not be rolled over into the following plan year. Over-the-counter supplies can only be ordered from the OTC Fulfillment Center. 

Highmark Blue Shield of Northeastern New York (Highmark BSNENY) is a trade name of Highmark Western and Northeastern New York Inc., an independent licensee of the Blue Cross Blue Shield Association. Highmark BSNENY is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. Highmark BSNENY complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-735-4515 (TTY 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY 711).

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Content last updated: October 21, 2021