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Medicare - Contact Us

Already a Member?

Speak to our Blue Concierge Service team
1-800-329-2792 (TTY 711)

October 1 - March 31
8:00 a.m. - 8:00 p.m., 7 days a week
 

April 1 - September 30
8:00 a.m. - 8:00 p.m., Monday - Friday

Shopping for a Medicare Plan?

Speak to a Highmark Personal Medicare Advisor

1-833-735-4512 (TTY 711)
 

October 1 - March 31
8:00 a.m. - 8:00 p.m., 7 days a week
 

April 1 - September 30
8:00 a.m. - 8:00 p.m., Monday - Friday

Online Form
Securely submit your message to our customer service team. 

By Mail
Highmark BlueShield of Northeastern New York

P.O. Box 15013
Albany, NY 12212

Meet with Us

Meet one-on-one with a representative. View a list of upcoming meetings.

Click Live Chat to your right to get started.

Request Information
You can request a complimentary Medicare Advantage brochure and more by simply completing our online information request form or you can give us a call at 1-833-735-4512 (TTY 711). We will send the information requested to the address you provide.

We are available Oct. 1 - Mar. 31, 8 a.m. to 8 p.m., 7 days a week; April. 1 - Sept. 30, 8 a.m. to 8 p.m., Mon. - Fri.

Medicare Questions?

We're here to help.

1-833-735-4512 (TTY 711)
Oct. 1 - March 31, 8 a.m. - 8 p.m., 7 days a week
April 1 - Sept. 30, 8 a.m. - 8 p.m., Monday - Friday

Highmark Blue Shield of Northeastern New York (Highmark BSNENY) is a trade name of Highmark Western and Northeastern New York Inc., an independent licensee of the Blue Cross Blue Shield Association. Highmark BSNENY is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. Highmark BSNENY complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-735-4515 (TTY 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY 711).

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Content last updated: October 1, 2021