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For existing members:

Toll free: 1-800-329-2792 (TTY 711)


To speak with a benefit consultant:
1-833-735-4512  (TTY 711)

October 1 - March 31: 
8 a.m. - 8 p.m., 7 days a week


April 1 - September 30: 
8 a.m. - 8 p.m., Monday – Friday

Online Form
Securely submit your message to our customer service team. 

By Mail
BlueShield of Northeastern New York

P.O. Box 15013

Albany, NY 12212

Meet with Us

Meet one-on-one with a representative. View a list of upcoming meetings.

Request Information
You can request a complimentary Medicare Advantage brochure and more by simply completing our online information request form or you can give us a call at 1-833-735-4512 (TTY 711). We will send the information requested to the address you provide.

Guide to Medicare
Use our guide to Medicare to help you understand your options — so you can make informed, confident decisions about your Medicare Advantage coverage. 

Medicare Questions?

We're here to help.

1-833-735-4512 (TTY 711)
Oct. 1 - Dec. 31, 8 a.m. - 8 p.m., 7 days a week
Jan. 1 - Sept. 30, 8 a.m. - 8 p.m., Monday - Friday

BlueShield of Northeastern New York (BSNENY) is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. BSNENY is a division of HealthNow New York Inc., an independent licensee of the Blue Cross and Blue Shield Association. BSNENY complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-735-4515 (TTY 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY 711)

Content last updated August 8, 2019.