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BCBSWNY health coach on the phone with member

Health Coaching

BlueShield of Northeastern New York health coaches are trained professionals who will help guide you to better health. Health coaching is a free service, and is completely voluntary for members.

Here's what a health coach can offer you:

  • Support, encouragement, and education
  • Development of goals and plans of action
  • Identify barriers to better health
  • Show you how to manage and control chronic and/or complex conditions
  • Promote safe and healthy lifestyles

Our health coaches provide support and education in several areas, including: 

  • Weight management
  • Exercise
  • Nutrition
  • Stress management
  • Tobacco cessation
  • Sleep apnea
  • Depression
  • Diabetes management

Think you may benefit from working with one of our health coaches? Contact us to get started on working together to achieve your health and wellness goals. Call us at 1-877-878-8785, option 2. Our health coaches are available Monday — Friday, 8:30 a.m. — 5 p.m.

Here are some frequently asked questions to help you better understand health coaching: 

Is a health coach a physician?

No, our health coaches are certified health coaches through the American Council of Exercise. Health coaches are wellness professionals including:

  • Registered nurses
  • Registered dietitians
  • Certified diabetic educators
  • Certified asthma educators
  • Certified holistic health educators
  • Nutritionists
  • Social workers
  • Respiratory therapists
  • Health educators
  • Exercise physiologists

Can a health coach prescribe medications?

No, our health coaches cannot prescribe medications or provide physician referrals. 

Will a health coach decide my goals?

Our health coaches work with you to help identify your wellness needs. You ultimately decide your goals. Our health coaches will provide you with the tools and resources you need to succeed. 

Does a health coach have access to my personal medical records?

Health coaches do not have access to your medical records or health information. However, it is recommended that you share any health assessment results with your health coach so that he or she can help you create the most effective wellness plan possible. 

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A division of HealthNow New York Inc., an independent licensee of the BlueCross BlueShield Association. BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. This information is not a complete description of benefits. Call 1-800-329-2792 (TTY 711) for more information. BlueCross BlueShield of Western New York complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-735-4515 (TTY: 711).注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY: 711).

Content Last Updated October 1, 2018.