BlueShield of Northeastern New York health coaches are trained professionals who will help guide you to better health. Health coaching is a free service, and is completely voluntary for members.
Here's what a health coach can offer you:
- Support, encouragement, and education
- Development of goals and plans of action
- Identify barriers to better health
- Show you how to manage and control chronic and/or complex conditions
- Promote safe and healthy lifestyles
Our health coaches provide support and education in several areas, including:
- Weight management
- Stress management
- Tobacco cessation
- Sleep apnea
- Diabetes management
Think you may benefit from working with one of our health coaches? Contact us to get started on working together to achieve your health and wellness goals. Call us at 1-877-878-8785, option 2. Our health coaches are available Monday — Friday, 8:30 a.m. — 5 p.m.
Here are some frequently asked questions to help you better understand health coaching:
Is a health coach a physician?
No, our health coaches are certified health coaches through the American Council of Exercise. Health coaches are wellness professionals including:
- Registered nurses
- Registered dietitians
- Certified diabetic educators
- Certified asthma educators
- Certified holistic health educators
- Social workers
- Respiratory therapists
- Health educators
- Exercise physiologists
Can a health coach prescribe medications?
No, our health coaches cannot prescribe medications or provide physician referrals.
Will a health coach decide my goals?
Our health coaches work with you to help identify your wellness needs. You ultimately decide your goals. Our health coaches will provide you with the tools and resources you need to succeed.
Does a health coach have access to my personal medical records?
Health coaches do not have access to your medical records or health information. However, it is recommended that you share any health assessment results with your health coach so that he or she can help you create the most effective wellness plan possible.
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BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal.This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or coinsurance may change January 1 of each year. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B Premium. Out-of-network/non-contracted providers are under no obligation to treat BlueCross BlueShield of Western New York members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next. A division of HealthNow New York Inc., an independent licensee of the BlueCross BlueShield Association. A salesperson will be present with information and applications. For accommodations of persons with special needs at sales meetings, please call 1-800-248-9296 (TTY 711). BlueCross BlueShield of Western New York complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-202-9524 (TTY: 711).注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-833-202-9524 (TTY: 711).
Content Last Updated June 18, 2018