As a BlueShield of Northeastern New York Medicare Advantage member, TruHearing™ is your vendor for routine hearing exams and hearing aids. You can call TruHearing™ to ask questions about your hearing benefits, schedule appointments, or find a provider. It is important to remember that you must schedule all appointments for routine hearing exams and hearing aids through TruHearing™ in order to access your plan covered benefits.
To contact TruHearing,™ call 1-844-319-7440 (TTY 1-800-975-2674).
Customer service representatives are available:
February 15 — September 30, Monday through Friday, 8 a.m. — 8 p.m.
October 1 — February 14, seven days a week, 8 a.m. — 8 p.m.
Looking to find a participating provider?
Participating provider locations can be found in our provider directory.
*If you would like a copy of the provider directory mailed to you, please call customer service at 1-800-329-2792, TTY 711. We are available Oct. 1 — Mar. 31, 8 a.m. to 8 p.m., 7 days a week; Apr. 1 — Sept. 30, 8 a.m. to 8 p.m., Mon. — Fri.