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For Individuals and Families

Customer Service

Call the telephone number listed on your member ID card, or call us toll free at 1-855-344-3425

Monday - Friday: 8 a.m. - 8 p.m.
Saturdays and Sundays: Closed

Send Claims to:

BlueShield of Northeastern New York
PO Box 80

Buffalo, NY 14240-0080

 

Send Correspondence to:

BlueShield of Northeastern New York
PO Box 15013

Latham, NY 12212

Away From Home Care®/Guest Membership

1-800-544-2583

BlueCard®

Find a participating Blue plan provider or facility. 
1-800-444-2012

Health Advocate

A personal health care coaching and patient advocacy service you can call anytime you need help navigating the health care system.
1-800-359-5465

Fraud and Abuse Hotline

1-800-314-0025
reportfraud@bsneny.com

Express Scripts® (formerly Medco Pharmacy Services)

For questions on your pharmacy benefits.

1-800-939-3751

Telephone

Toll Free: (800) 888-1238 
Local: (518) 220-4600
Monday - Friday: 8:00 a.m. - 8:00 p.m. 
Saturday & Sunday: Closed 

Online

Have a question or comment?

Securely submit your message to our Customer Service team

Corporate Address:
BlueShield of Northeastern New York
40 Century Hill Drive
Latham, NY 12110
 

Mailing Address:

BlueShield of Northeastern New York
PO Box 15013
Albany, NY 12212