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Member Resource Videos

Use these videos to help employees better understand their plan and the benefits available to them through Highmark Blue Shield of Northeastern New York

Doctor On Demand®

Telemedicine, hosted by Doctor On Demand® allows members to connect through live camera to a doctor 24/7 who can review symptoms and medications, perform an exam, recommend a treatment plan, and prescribe medication if necessary. 

EX Network

The Expanded, or EX Network brings together characteristics of a traditional POS and PPO network to provide local and national coverage for members who reside in our service area.


Welvie is an online surgery decision-support program that helps members decide on, prepare for, and recover from surgery. Members learn how to work with their doctor to understand surgical and non-surgical treatment options.


Livongo provides a convenient way for diabetic members to manage their diabetes with a smart glucose meter, unlimited testing supplies, and health coaching all provided at no member cost.